How We Work
Our Process
From the first conversation to daily publishing, here is exactly how we manage your social media presence.
Step 01
Day 1
The Onboarding Call
We start with a focused 30 to 45 minute call. We ask about your brand, your audience, your competitors and what you actually want from social media. We take notes on everything, including your tone, values, and what you hate seeing on other brand pages.
You do this once. Everything that follows runs from it.
What You Get
- Brand tone and voice document
- Audience profile and persona
- Platform priorities agreed
- Content direction briefed
- Goals set for the first 30 days
Step 02
Days 2 to 4
Brand and Platform Setup
We build your visual templates, profile aesthetics and content calendar. Bios are rewritten. Profile pictures and banners are updated. Your grid gets a direction. We create the content system before we create a single post.
Most clients see a visual improvement before we publish a single post.
What You Get
- Redesigned profiles across platforms
- Branded Canva or design templates
- 30-day content calendar
- Hashtag strategy per platform
- Caption style guide
Step 03
Day 5 onwards
Content Creation and Publishing
We create, review and publish content on your approved schedule. Static posts, reels, carousels, and stories, tailored to whatever the strategy calls for. You can approve content before it goes live or give us full creative control. Either way works.
We post when your audience is online, not when it is convenient.
What You Get
- Posts published on schedule
- Reels and short-form video
- Story content and engagement prompts
- Community replies handled
- DM responses and follower interactions
Step 04
Ongoing daily
Community Management
We respond to comments, answer DMs, engage with followers and keep your community active. Real conversations, not automated replies. Your audience should feel like there is a real human behind the account, because there is.
Community is where trust is built. We take it seriously.
What You Get
- All comments replied to within 24 hours
- DM handling for enquiries
- Negative comment management
- Collaboration and partnership DMs flagged
- Audience engagement reports
Step 05
End of every month
Monthly Review and Strategy
At the end of each month we send you a clear performance report. What grew, what did not, what content performed best and what we are changing next month. A 30-minute call to review it together, adjust direction and confirm the next month's plan.
No jargon. Just what matters and what we are doing about it.
What You Get
- Growth report with reach and engagement data
- Top performing content breakdown
- Follower acquisition and retention numbers
- Next month strategy and calendar preview
- Competitor benchmark summary
Ready to grow?
Stop losing business to a weak social presence.
Start with a 7 to 10 day paid pilot. No contracts. No lock-in. Just results.